Support
PersonaHouse Support
Help with your account, purchases, credits, personas, and generated media.
Contact support
Email support@personahouse.app. Include the email address associated with your account, a short description of the issue, your device model, and screenshots when helpful. Never send your password or full payment-card information.
Purchases and credits
For a missing subscription or credit purchase, open PersonaHouse, go to your profile, and select Restore Purchases. If the balance still does not update, contact support with the purchase date and product name.
Generation issues
AI generation can occasionally take longer than expected or fail. If credits were charged without a completed result, contact support with the approximate time, output type, and any error shown in the app.
Password and account access
Use Change Password from your PersonaHouse profile to request a secure reset link. If the link expires or you cannot access the account, contact support from the email associated with the account.
Account deletion
You can permanently delete your account and associated data from the PersonaHouse profile screen under Danger Zone. If you cannot access the app, email support from the address connected to the account so ownership can be verified.